Refund and Returns Policy

Breadcrumb Abstract Shape
Breadcrumb Abstract Shape
Breadcrumb Abstract Shape

Refund and Returns Policy

Overview

At Robin Trading Academy, your satisfaction is our priority. This Refund and Returns Policy outlines the conditions under which refunds may be issued for our courses and services. Please review this policy carefully before making a purchase.

Eligibility for Refunds

  1. Refund Period:
    • Refund requests must be submitted within 14 days of the course purchase date.
  2. Eligibility Criteria:
    • Refunds will only be issued if:
      • Less than 20% of the course content has been accessed.
      • You encounter technical issues preventing access, and we are unable to resolve them.
      • The course content does not align with the advertised description.
  3. Non-Refundable Items:
    • Courses where more than 20% of the content has been accessed.
    • Customized or private mentoring sessions.
    • Courses purchased during promotional offers or at a discounted rate.

How to Request a Refund

To request a refund:

  1. Email us at support@robintrading.academy with the subject line “Refund Request – [Course Name].”
  2. Provide the following details:
    • Your full name.
    • The purchase date.
    • A brief explanation of the refund request.

Our support team will review your request within 5 business days and notify you of the outcome.

Refund Method

  • Approved refunds will be processed back to the original payment method used at purchase.
  • Refunds typically take 7-10 business days to appear in your account.

Exchanges

We do not offer exchanges for courses. If you wish to transfer your enrollment to a different course, contact our support team to discuss possible options.

Contact Us

If you have questions or concerns about our Refund and Returns Policy, please reach out to us:

We are committed to providing a seamless learning experience and are here to assist you every step of the way.